Google Dialogflow

Utilise Google’s Dialogflow to power your chatbot. Team up with a clever chatbot agency.


A clever Chatbot Agency

Google Dialogflow is a natural language understanding platform used to design and integrate a conversational user interface into mobile apps, web applications, devices, voice bots and chatbots, and other interactive voice response systems. The platform is widely used by developers of AI virtual assistants, like Google Assistant.

Give us a yell if you want to build a Google Dialogflow chatbot with us. While you are at it, you might also love to walk through some of our other digital services.

Lifelike conversational AI

Google describes its platform as lifelike conversational AI with state-of-the-art virtual agents. It allows developers to create engaging forms of customer interaction. It analyses text or audio inputs from customers and then responds to them through text or synthetic speech. The audio input can be in a variety of forms including voice recordings or phone calls.

Key functionality

Visual flow builder

Interactive flow visualisations allowing developers to quickly understand, edit, and share work, decreasing development time. The result is easy collaboration across teams. Development time can be dramatically decreased from days to mere minutes.

Omnichannel implementation

Build once, deploy everywhere. Outputs can be easily implemented across call centres as well as digital channels including mobile, the web, and telephony-based messaging services.

Advanced AI

Dialogflow improves your call/chat containment rate with the latest BERT-based natural language understanding (NLU) models. This technology is capable of recognising intent and context accurately and efficiently, even in complex use cases.

State-based data models

Reuse intents, intuitively define transitions and data conditions and handle supplemental questions. These models allow customers to digress from the main topic and then return to the central purpose.

End-to-end management

With Dialogflow, you can complete all your agent management needs including continuous integration and continuous delivery (CI/CD) analytics, experiments, and bot evaluation. Flow-based modules allow scaling up to 20 independent flows and a massive 40,000 intents for each virtual agent.

Build a Google Dialogflow chatbot with us

Google Dialogflow is priced on a monthly subscription model and varies according to the edition used and the number of requests made during the month. It is an important tool for developers that build AI virtual assistants, including chatbots for B2C conversations and voicebots for customer service.

With Dialogflow, you can quickly build chatbots for conversations with your customers 24/7 on media of their choosing. Text virtual agents can provide authentic, accurate responses to common questions or requests for specific information.

The platform also helps you create voicebots that give customers round the clock access to lifelike conversational self-service, with handoffs to human associates who can deal with more complex issues.

An agency that cares

Metric Labs is not just another agency. We take care of our clients and partners throughout the entire duration of our alliance. We build relationships on the basis of trust and transparent communication. A client’s business pain points are our focus and we build holistic strategies to alleviate them all. You can expect to be heard, listened to, and understood in our agency. We are a bunch of dedicated digital marketing nerds who are constantly motivated and data-oriented. Our tech, tools, insights, and resources are all at our clients’ disposal. 

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Client testimonials


“The Metric Labs team have been professional and responsive.

We’ve seen increased lead generation, and we can see where our leads are coming from.”

Rob Lynch

Couriers & Freight


“I have worked with Vincent from Metric Labs for over 5 years now.

Over the years we have seen our organic visibility and revenue grow by over 170% with our paid search growing over 600% making us the leading police check vendor in Australia.

The team at Metric Labs is also diligent, responsive and really pleasant to work with"

Martin Lazarevic

National Crime Check


“It comes down to integrity and the ability to deliver that would define the Metric Labs team.

In this forever evolving digital landscape, Metric Labs is always coming up with clever ways to stay ahead of the curve and get cut-through in this saturated space.

If you are in need of an amazing digital agency, you really don’t need to look any further than Metric Labs.”

Lauren Earl

Manning Cartell


“We have worked with Metric Labs on building our digital marketing presence. We’ve found the team extremely knowledgeable and easy to work with.

They have helped us to grow our leads by a significant amount and were always in contact about campaign activities.

The team also provided us with invaluable reporting and insight into our campaigns, which allowed us to regularly iterate and improve to consistently meet our objectives.”

Stephanie Lay

Good Capital Group

Frequently asked questions

What is Google Dialogflow?

Google Dialogflow is a natural language processing (NLP) platform used to design and build conversational UIs. It’s commonly used for chatbots and AI virtual assistants.

How does Google Dialogflow work?

Google’s Dialogflow works on a natural language processing (NLP) engine that recognises user input as “intents” through machine learning, then matches these “intents” with responses.

Is Google Dialogflow free?

Google Dialogflow has two editions: Dialogflow ES and Dialogflow CX. Simple, text-based chatbots using Dialogflow ES are free to operate, but more complex, high usage bots will incur a fee.

How do I get started with Google Dialogflow?

Simple—get in touch!

Email us at hello@metriclabs.com.au or call 02 9134 3889 to get started. Your journey in Dialogflow chatbots starts here.


Social Media Marketing Awards 2019

Best Use of a Chatbot in Social Media Finalist

AMI Awards 2019

Small Budget Marketing Finalist

AC&E Awards 2019

Best Campaign using New Technology Finalist

SEMrush Search Awards 2019

Best B2B Campaign Finalist



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