Customer Service Chatbots
Partner with a smart chatbot agency. Build your Customer Service Chatbot today.
A clever Customer Service Chatbot agency
Powered by artificial intelligence (AI), chatbots are software programs that allow humans to interact with automated response systems by entering text or speaking into internet-connected computers, smartphones and tablets.
Chatbots are a specific form of AI virtual assistants. They allow humans to interact online by pressing keys on a keypad or using their voice to issue queries or commands. They are similar to, but distinct from, voice bots. Both perform the same function, but voice bots rely on voice from humans whereas chatbots rely on either text or voice.
Chatbots provide a new generation of automated customer service
Chatbots represent a new era of automated interactive customer response systems. In the past, customers have been frustrated by automated response systems, which were imprecise, impersonal and clunky. They infuriated customers and were very costly for businesses. Past surveys have suggested that as many as 80 per cent or more of customers have avoided an organisation after a poor experience with a customer interactive response system.
Chatbots use artificial intelligence
Chatbots are revolutionising customer service
Chatbots allow companies to provide their customers with expanded and enhanced support. They comprise virtual, rather than human, assistants that usually provide customers with a point of initial contact with an organisation.
The bots provide accurate responses to requests for specific information or frequently asked questions. If they cannot deal with the query, it is handed over to a human assistant. Chatbots cannot yet deal with queries that require multiple steps of logic, but this ability is expected to come as they develop.
Chatbots help human staff
Chatbots help human customer service agents in their job by relieving them of the most repetitive and mundane tasks. This frees human staff to serve customers more creatively and engagingly, and deal with multi-step tasks.
Build your Customer Service Chatbot today
Chatbots, together with their close cousins, are the future of interactive response systems for customers. More and more companies are realising that, rather than try and improve existing legacy interactive response systems, their best option is start from scratch and build new systems based on chatbots powered by artificial intelligence.
An agency that understands
Metric Labs is a diverse team of creative nerds motivated by data. We take our data seriously and use it to fish out the most granular reports for you. Reports can give you an edge over your peers and provide insights to iron out the creases in your marketing blueprint.
We care for our clients. Imagine working with a chatbot agency that cares for your business just as much as you do. At Metric Labs, we understand that our success as a conversational AI chatbot agency is based on the success of our clients. We take time to understand our clients’ businesses and work extensively to make sure that we deliver.
You can also avail our range of digital agency services while we help you create your customer service chatbot. We have worked with clients from multiple industries, from heavy machinery, fashion, I.T, to retail. We know how to tailor chatbots to your business. Start designing customer service chatbots. Get in touch with Metric Labs.
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Frequently asked questions
Chatbots are software programs that allow humans to interact with automated response systems via text or speech. They are usually are accessible on websites or messaging services and can answer common customer questions or perform basic actions for customers.
Chatbots, unlike humans, are available 24/7 and can provide customer support at all times. Chatbots can also serve as a first point of support, answering common questions or performing simple tasks, taking the burden off of human customer service teams.
Platforms such as ManyChat allow for simple, flow-based chatbots to be created quickly and easily. But more advanced customer service chatbots take advantage of AI and machine learning platforms such as Google's Dialogflow to create conversational AI and virtual assistants.