Customer Service Chatbots

Partner with a smart chatbot agency. Build your Customer Service Chatbot today.


A clever Customer Service Chatbot agency

Powered by artificial intelligence (AI), chatbots are software programs that allow humans to interact with automated response systems by entering text or speaking into internet-connected computers, smartphones and tablets.

Chatbots are a specific form of AI virtual assistants. They allow humans to interact online by pressing keys on a keypad or using their voice to issue queries or commands. They are similar to, but distinct from, voice bots. Both perform the same function, but voice bots rely on voice from humans whereas chatbots rely on either text or voice.

Chatbots provide a new generation of automated customer service

Chatbots represent a new era of automated interactive customer response systems. In the past, customers have been frustrated by automated response systems, which were imprecise, impersonal and clunky. They infuriated customers and were very costly for businesses. Past surveys have suggested that as many as 80 per cent or more of customers have avoided an organisation after a poor experience with a customer interactive response system.

Chatbots use artificial intelligence

However, chatbots use machine learning to continuously improve themselves and the customer experience. They are created to go beyond merely understanding the input of customers and their creators program them to try to determine what the customer really wants.

Chatbots are revolutionising customer service

Chatbots allow companies to provide their customers with expanded and enhanced support. They comprise virtual, rather than human, assistants that usually provide customers with a point of initial contact with an organisation.

The bots provide accurate responses to requests for specific information or frequently asked questions. If they cannot deal with the query, it is handed over to a human assistant. Chatbots cannot yet deal with queries that require multiple steps of logic, but this ability is expected to come as they develop.

Chatbots help human staff

Chatbots help human customer service agents in their job by relieving them of the most repetitive and mundane tasks. This frees human staff to serve customers more creatively and engagingly, and deal with multi-step tasks.

Build your Customer Service Chatbot today

Chatbots, together with their close cousins, are the future of interactive response systems for customers. More and more companies are realising that, rather than try and improve existing legacy interactive response systems, their best option is start from scratch and build new systems based on chatbots powered by artificial intelligence.

An agency that understands

Metric Labs is a diverse team of creative nerds motivated by data. We take our data seriously and use it to fish out the most granular reports for you. Reports can give you an edge over your peers and provide insights to iron out the creases in your marketing blueprint.

We care for our clients. Imagine working with a chatbot agency that cares for your business just as much as you do. At Metric Labs, we understand that our success as a conversational AI chatbot agency is based on the success of our clients. We take time to understand our clients’ businesses and work extensively to make sure that we deliver. 

You can also avail our range of digital agency services while we help you create your customer service chatbot. We have worked with clients from multiple industries, from heavy machinery, fashion, I.T, to retail. We know how to tailor chatbots to your business. Start designing customer service chatbots. Get in touch with Metric Labs.

Client testimonials


“The Metric Labs team have been professional and responsive.

We’ve seen increased lead generation, and we can see where our leads are coming from.”

Rob Lynch

Couriers & Freight


“I have worked with Vincent from Metric Labs for over 5 years now.

Over the years we have seen our organic visibility and revenue grow by over 170% with our paid search growing over 600% making us the leading police check vendor in Australia.

The team at Metric Labs is also diligent, responsive and really pleasant to work with"

Martin Lazarevic

National Crime Check


“It comes down to integrity and the ability to deliver that would define the Metric Labs team.

In this forever evolving digital landscape, Metric Labs is always coming up with clever ways to stay ahead of the curve and get cut-through in this saturated space.

If you are in need of an amazing digital agency, you really don’t need to look any further than Metric Labs.”

Lauren Earl

Manning Cartell


“We have worked with Metric Labs on building our digital marketing presence. We’ve found the team extremely knowledgeable and easy to work with.

They have helped us to grow our leads by a significant amount and were always in contact about campaign activities.

The team also provided us with invaluable reporting and insight into our campaigns, which allowed us to regularly iterate and improve to consistently meet our objectives.”

Stephanie Lay

Good Capital Group

Frequently asked questions

What is a Customer Service Chatbot?

Chatbots are software programs that allow humans to interact with automated response systems via text or speech. They are usually are accessible on websites or messaging services and can answer common customer questions or perform basic actions for customers.

How can chatbots improve customer service?

Chatbots, unlike humans, are available 24/7 and can provide customer support at all times. Chatbots can also serve as a first point of support, answering common questions or performing simple tasks, taking the burden off of human customer service teams.

What are the best platforms for Customer Service Chatbots?

Platforms such as ManyChat allow for simple, flow-based chatbots to be created quickly and easily. But more advanced customer service chatbots take advantage of AI and machine learning platforms such as Google’s Dialogflow to create conversational AI and virtual assistants.

How do you create a Customer Service Chatbot?

Simple—get in touch!

Email us at hello@metriclabs.com.au or call us on 02 9134 3889 to get started. Creating your own customer service chatbot starts here.


Social Media Marketing Awards 2019

Best Use of a Chatbot in Social Media Finalist

AMI Awards 2019

Small Budget Marketing Finalist

AC&E Awards 2019

Best Campaign using New Technology Finalist

SEMrush Search Awards 2019

Best B2B Campaign Finalist



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